Help centre

Everything you wondered.

Cannot find yours? Write to us and we will answer within two working days.

Quick answers

Short answers for a long night.

Cannot find yours? Write to us and we will answer within two working days.

Take the T line to Third and 20th, then the free shuttle. Cycle parking is at Gate B and there is a rideshare zone on Illinois Street.

Yes. Under-12s are free with an adult and doors open at five for family hours.

Paths are level and step-free, with accessible toilets, viewing platforms and a quiet area. Email us for a companion ticket.

Tickets can be transferred at any time and refunded up to fourteen days before the festival.

Sealed water bottles, sunscreen and a jacket. Glass, drones and outside alcohol are not permitted.

Yes. Applications open each February. Write to [email protected] for the form.